Knitbone’s mission is to help organizations flourish by designing worthwhile services and products.
What does worthwhile mean? Any time we interact with an organization, value is exchanged. We give something up, and we get something back. It might be time, attention, energy, care, money, trust, patience or anything valuable.
Worthwhile means that whatever was invested, what comes back is felt to be more valuable.
This is true not only at the end of an experience, but at every point throughout. And it has to be worthwhile for everyone involved — not only the customer but everyone who delivers and supports it.
When we design for the win-win-win, everyone involved benefits — most of all the organization who makes it possible.